cz en sk
Goods reclaim

Return Policy

If the goods purchased in our online shop do not match your expectations you can return them without explanation within 14 days as set by law. This also applies on the goods you have personally picked up at our sales point as well.

You can either bring the items to be returned to some of our sales points or ship them to our address. In any case, do not send us items to be paid in cash on delivery. We will send you the money back to your bank account by a bank transfer, after we check the goods. In case you bring the goods to our sales point, we can pay you the money back in cash, too.

GOODS COMPLAINT

If you received items that are damaged, non-functional or have some other defect, you have the right to complaint. We are bound by the law to consider and settle the complaint within 30 days from when we receive the goods the complaint is about, but we are trying to review all complaints in the shortest period of time, so that you could enjoy your purchased goods as soon as possible.

You can bring the goods in the complaint either personally to some of our sales points or ship it to our address. In any case, do not send us items to be paid in cash on delivery.